BOOKING CONFIRMATION

  1. When you make an advanced booking you must complete a transfer request form accepting, on behalf of your party, the terms of these booking conditions and pay 50% of the balance. A contract will exist when we issue our confirmation and receipt of payment.
  2. A client will also be deemed to have entered a contract once acceptance of a booking is confirmed, either verbally or by e-mail and will abide by these terms and conditions.
  3. Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so, on the basis that he/she acts as an agent for both or all members of the party, and accepts these booking conditions on behalf of each member of the party.
  4. Our transfer service operates on a first come first served basis, however, if all of our cars are booked we will endeavour to find an alternative service but we cannot be held responsible if none are available.
  5. Your airport transfer booking has been made with WestCoastTransfers, details as shown on your invoice.
  6. The confirmation invoice/email is deemed to be your ticket and your booking reference number is as quoted as your invoice number. You may be asked to show/quote it to the chauffeur for both the outward journey and return trip.
  7. We reserve the right to charge a €20 admin fee should you make an amendment to the booking.
  8. The names of each of the passengers travelling must be provided when confirming your transfer. We have the right to refuse to transfer any client whose name is not on the booking confirmation.

PRICES

All prices are inclusive of French TVA (VAT). Prices include fuel and vehicle fees, the chauffeurs’ remuneration and legal liability insurance for all passengers.

Prices quoted for all Transfers are in Euros.

PAYMENT

For all NON account holders, payment is only accepted by credit or debit card (MasterCard or Visa) and is a condition required at the time of booking.

Payment by VISA and MasterCard are subject to bank acceptance.

Cancellation by the client must be done in writing, with at least 4 weeks notice.

Refunds will be made to the credit card used for payment

If you cancel within 4 weeks of your arrival date the full price of the booking will be payable.

If through circumstances beyond our control we are forced to cancel your transfer we reserve the right to arrange alternative transport.

LIABILITY

We will endeavour to provide a transfer service to the client from the collection address detailed in the booking confirmation to the destination address detailed in the booking confirmation at the time specified in the booking confirmation with the minimum delay reasonably possible. However circumstances beyond our control may not make this possible in which case we cannot be held responsible for any financial or material losses consequential or otherwise. Circumstances beyond our control include but are not restricted to the following examples;

a. Any circumstance affecting the client’s or chauffeur’s safety.

b. Any accident or incident causing delay whether the vehicle carrying the client is directly or indirectly involved or not involved at all.

c. Any road closure or restricted access of the intended route chosen by the chauffeur.

d. Any delays as a result of weather conditions.

e. Any un-foreseen traffic delays.

f. Any delay as a result of a flight or train being delayed thus delaying the chauffeur

g. Any delay as a result of our vehicle being detained by police, customs or any other government official.

h. Any delay howsoever caused by a third party or parties to include but not be restricted to industrial action, terrorism or vandalism.

In any circumstances the liability of WestCoastTransfers shall be limited to 100 euros per passenger.

We accept no responsibility for valuables left in our vehicles.

INSURANCE

We strongly recommend that clients should take out their own holiday insurance. WestCoastTransfers will take no responsibility for those who are not covered.

YOUR RESPONSIBILITIES-CONTACT

Please ensure that your phone number given on the booking form is an operational mobile phone number that will work abroad as we cannot be held liable for any costs that you may incur, if we are unable to contact you.

For return airport transfers, we will contact you between 24 and 48 hours before to confirm your departure time and transfer details.

Please check for messages on arrival at the airport and up to 48 hours prior to departure in case we have tried to get in contact with you.

The destination and pick-up addresses on the ticket are the address to which you will be delivered and picked up. If it is necessary for you to collect keys from an agency or post-box, it is your responsibility to advise us in advance. If no pre-warning is given then key collection will be at the chauffeur’s discretion and may be refused if the vehicle is to be used for a consecutive transfer. The chauffeur will endeavour to locate the accommodation or agency in advance; however, it is ultimately your responsibility to obtain directions.

GENERAL

We reserve the right to add a fuel surcharge to the cost of a transfer should fuel prices rise excessively.

We reserve the right to use a different transfer operator in exceptional circumstances; they must be fully registered and approved.

En route requests to stop for shopping or other non-essential items are normally not possible unless pre arranged at the time of booking.

It is forbidden to smoke, consume alcohol or use illegal drugs whilst in our transfer vehicle.

We reserve the right to refuse to transport any client who is thought to be under the influence of alcohol or illegal drugs or who is considered by the chauffeur to pose a threat to the chauffeur or other passengers.

Children under the age of 12 must be accompanied by an adult.

For departure times, we normally allow at least 2 hours for check in at airports plus the normal transfer time. Although we will do everything in our power to stick to these time allowances, we reserve the right to adjust departure times as we see fit. Confirmation of departure times will be communicated to up to 48hrs before departure. If you want to specify a departure time outside of the above guidelines we will do everything in our power to fit in with those requests however we cannot guarantee that they can be met and if we do agree to a “preferred departure time”, cannot be held responsible for any delays and repercussions of said delays. Transfer times to and from airports are given as a guidance and are available on request.

DELAY

If your flight is delayed by more than 2 hours we reserve the right to organise alternative transport and any additional costs will be charged to you.

In the event that your flight is delayed, it is your responsibility to call us on +33 (0) 673177884 and inform us of the delay. Failure to do so may end up in a cancellation of your transfer.

If we are unable to wait beyond 2 hours from the client’s scheduled arrival time, we reserve the right to suspend the booking and continue with other business which means the client would need to re-book upon arrival and we will return as soon as possible to continue the booking. We will only exercise this right in the event that the delay compromises the service to other clients’ bookings scheduled to follow the delayed booking. It is therefore essential the client contacts the WestCoastTransfers by telephone in the event of their flight departure being delayed by more than 20 minutes to advise of any delay so as we can endeavour to provide the best possible service for the client.

RESCHEDULING

We endeavour where possible and subject to our schedule to provide the client with a replacement transfer if diverted to an alternative airport or station. Additional costs may apply and will be quoted at the time of re-schedule.

We will not be liable for any charges if the client has missed flights due to unforeseen circumstances.

 

In the event of a third party supplier being contracted to provide the transfer on behalf of the client, we are not liable for any actions or the consequences of any actions of the third party supplier whilst the client is in the care of the third party supplier. The client shall accept and travel under the public liability insurance of the third party supplier and any claims arising during the period of the time the client is in the care of the third party supplier must be directed to the third party supplier.

 

If the client’s flight or train is diverted to an alternative airport or rail station we will endeavour where possible and subject to other booking commitments to provide the client with an alternative transfer to or from the new collection or destination address at our discretion. Any extra costs implied will be due by you. In certain circumstances the client may be able to claim this amount through their travel insurance.

CAR SEATS

Child or booster seats are available on request. It is the responsibility of the client to give us notice at the time of booking to ensure availability. We will not be held liable if a transfer cannot be completed due to failure to notify us.

LUGGAGE

All passengers’ luggage must be clearly labelled with the owner’s name and destination address.

Passengers are limited to one main item of luggage plus a surfboard or golf clubs bag, any excess luggage must be declared at the time of booking. We reserve the right to charge an extra fee for items exceeding this allowance or refuse to transport the items.

If your baggage has failed to arrive, please make contact immediately with our chauffeur as he will need to be made aware of your delay.

We shall not be liable for any loss or damage caused to luggage accompanying passengers except where negligence on our behalf.

Any vehicle operated or controlled by us is fully insured and licensed to carry passengers under French law however the client’s luggage is carried entirely at their own risk and no responsibility can be accepted by us for loss or damage. The client should therefore ensure they have contracted appropriate travel insurance to cover this if they require.

REFRESHMENTS

Any refreshments must be consumed whilst the vehicle is NOT in transit (pre-departure or at stops during the journey).

Refreshments are available on request and charged as extra. If you would like refreshments, please indicate this on your booking form.

DOMAIN OF JURISDICTION

These terms and conditions shall not affect the client’s statutory rights under French law.

French law governs these terms and conditions.


If you want to find out more about us, feel free to contact us by phone or email - our details are below.

To book transfers with us, please begin by selecting where you need transfers from and to on the quick quote form on this page.